Conditions of Use
Essancy® is a distinctive brand owned and operated by Ahla Jaw Trading LLC (“we,” “our,” or “us”). By accessing or using essancy.ae, you agree to comply with and be bound by the following terms, conditions, and policies. Ahla Jaw Trading LLC reserves the right to modify these terms at any time without prior notice. Continued use of the website constitutes acceptance of any such changes.
1. Use of the Website
You agree not to use this website in any way that may cause damage to the website or impair its performance, availability, or accessibility. You must not use the site for any unlawful, illegal, fraudulent, or harmful activity or in connection with such purposes.
Minors under the age of 18 are strictly prohibited from registering as users or conducting transactions on this website.
2. Website Content
Ahla Jaw Trading LLC strives to ensure that all information displayed on this website is accurate and up to date. However, we make no warranties, express or implied, regarding the accuracy, reliability, completeness, or error-free nature of the information provided.
Product images, colors, and packaging shown on the website are for illustrative purposes only and may differ from the actual product delivered. If a product does not match its description, you may return it in accordance with our Returns Policy. All product features and specifications are subject to change without prior notice.
3. Orders and Purchases
By placing an order on this website, you agree to purchase the selected products for the prices indicated. All orders are subject to availability and confirmation. Complete and accurate billing and shipping details must be provided.
Orders cannot be canceled once submitted, even if still under processing. Ahla Jaw Trading LLC reserves the right to accept or reject any order at its discretion.
Delivery times may vary depending on product availability and courier delays. We are not responsible for postal or other third-party delivery issues. All listed prices exclude duties, taxes, or any government-imposed charges applicable in the destination country.
Ahla Jaw Trading LLC is not responsible for any mechanical, electrical, or civil work related to the installation or commissioning of scent systems. Customers are responsible for arranging such services independently.
4. Membership and Account Responsibilities
If you create an account on this website, you are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must not impersonate others or use false information.
Users under 18 may only use the website under parental or guardian supervision. Ahla Jaw Trading LLC reserves the right to suspend accounts, remove content, or cancel orders at its sole discretion.
5. Privacy Policy
We respect your privacy and are committed to protecting your personal information. Ahla Jaw Trading LLC will not sell, share, or rent customer data to third parties except where necessary to fulfill your order.
All credit/debit card information and personally identifiable data will not be stored, sold, shared, or leased to any third party.
Website policies and terms may be updated periodically. Customers are encouraged to review this section regularly. Changes become effective upon posting.
Some advertisements displayed on the website may be provided by third parties who may collect information through cookies and similar technologies. Ahla Jaw Trading LLC does not control or assume responsibility for their data collection practices.
6. Shipping Policy
Deliveries within the UAE typically take 2–4 business days, depending on product availability and courier operations. For added security, a delivery receipt may be required upon receipt.
If your order has not arrived within 10 days from the purchase date, please contact us directly with your order number.
Multiple shipments may appear as separate charges on your card statement.
Ahla Jaw Trading LLC does not provide products or services to any OFAC-sanctioned countries, in compliance with UAE law.
7. Returns and Refund Policy
Please choose carefully before purchasing. Returns are only accepted for products that are defective, damaged due to manufacturing issues, or sent in error.
Items damaged due to faulty packaging may be returned along with the original packaging. Customers must contact Ahla Jaw Trading LLC within 15 days of the shipping date to arrange a return.
Refunds will be processed only through the original method of payment.
8. Payments
We accept online payments via Visa and MasterCard in AED.
Payment information is securely transmitted directly to our payment provider using SSL encryption. Ahla Jaw Trading LLC does not store credit card details.
Cardholders are advised to retain copies of transaction records and our policies.
9. Warranty
As long as you exclusively use Ahla Jaw Trading LLC fragrances as recommended, any scent system found to have a manufacturing defect will be repaired free of charge.
However, improper use, installation, or handling voids the warranty. Ahla Jaw Trading LLC is not responsible for any damage resulting from misuse or non-recommended practices.
We reserve the right to amend this warranty policy at any time without notice.
10. Cookies Policy
This website uses cookies to enhance user experience. Cookies are small text files that help remember your preferences (such as login details and cart items) between visits.
Ahla Jaw Trading LLC does not share customer personal or payment details with third parties except as required to complete transactions.
11. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from or relating to the use of this website shall be subject to the exclusive jurisdiction of the Courts of Dubai (UAE).
The United Arab Emirates is our country of domicile.
12. Trademarks and Corporate Identity
All Ahla Jaw Trading LLC trademarks and logos are protected assets. You may not use them for unrelated products or services or in any way that may cause confusion, mislead consumers, or harm our reputation.
Any unauthorized use of our trademarks or corporate identity is strictly prohibited.
13. Security Policy
For your safety, we use Secure Sockets Layer (SSL) technology to encrypt and protect data during transactions. Ahla Jaw Trading LLC never stores credit card details on its servers.
Please ensure you log out of your account after using shared devices to maintain account security.
We may notify you of important updates by email. Customers are encouraged to check our website regularly for any changes.
For any concerns or questions about security or privacy, please contact us at info@essancy.ae.
14. Acceptance of Terms
By visiting or purchasing from essancy.ae, you acknowledge and agree to be bound by these Terms of Use, including all disclaimers, limitations of liability, and governing law provisions.
