Terms & Conditions

Welcome to Essancy®, a brand owned and operated by Ahla Jaw Trading LLC (“we,” “our,” or “us”). By accessing or using essancy.ae, you agree to be bound by these Terms and Conditions. Please read them carefully before using our website.

Ahla Jaw Trading LLC reserves the right to modify or update these Terms and Conditions at any time without prior notice. Continued use of the website constitutes your acceptance of any changes.

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1. Eligibility

Minors under the age of 18 are prohibited from registering as users or conducting transactions on this website. Users under 18 may only use the website under the supervision of a parent or legal guardian.

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2. Use of Website

You agree not to use this website:

• In any way that may damage, disable, or impair its performance, availability, or accessibility.

• For any unlawful, illegal, fraudulent, or harmful purpose.

• To copy, modify, distribute, or misuse any content without authorization.

Any misuse of this website may result in suspension or termination of access.

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3. Website Content

We strive to ensure that all information on essancy.ae is accurate and up to date. However, Ahla Jaw Trading LLC makes no warranties, express or implied, regarding the accuracy, completeness, or reliability of the information provided.

Product images, colors, and packaging are for illustration purposes only and may differ from actual products. If an item does not match its description, it may be returned in accordance with our Returns Policy.

All content, specifications, and features are subject to change without prior notice.

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4. Orders and Purchases

By placing an order, you are offering to purchase a product at the stated price, subject to availability and confirmation.

• Orders must include accurate billing and shipping information.

• Orders cannot be canceled once submitted, even if pending.

• Ahla Jaw Trading LLC reserves the right to accept or reject any order.

• Delivery times may vary due to stock availability or courier delays.

• Prices exclude duties, taxes, and additional charges imposed by authorities in your country.

Ahla Jaw Trading LLC is not responsible for installation or related electrical/civil works required for scent systems. Customers are responsible for arranging such services independently.

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5. Account Responsibilities

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

You must not:

• Use a false email or impersonate another person.

• Mislead or provide inaccurate information.

Ahla Jaw Trading LLC reserves the right to suspend or terminate accounts, remove content, or cancel orders at its sole discretion.

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6. Payment Policy

We accept Visa and MasterCard credit/debit card payments in AED.
All online payments are processed via a secure SSL-encrypted connection through our authorized payment provider.

Ahla Jaw Trading LLC does not store customer credit/debit card details.
The cardholder must retain copies of transaction records and merchant policies.

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7. Shipping Policy

• Orders within the UAE are typically delivered within 2–4 business days.

• A delivery receipt may be required upon receipt.

• If your order has not arrived within 10 days, please contact us at info@essancy.ae with your order number.

• Multiple shipments may result in multiple charges on your card statement.

Ahla Jaw Trading LLC does not sell or provide products or services to any OFAC-sanctioned countries, in compliance with UAE law.

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8. Returns and Refund Policy

Please review your purchase carefully before checkout. Returns are only accepted if:

• The product is defective or damaged due to a manufacturing issue.

• The wrong product was sent in error.

Customers must contact Ahla Jaw Trading LLC within 15 days of the shipping date to request a return.

Refunds are processed only through the original mode of payment once the item is received and inspected.

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9. Warranty Policy

As long as Ahla Jaw Trading LLC fragrances are used exclusively and as recommended, any scent system found defective due to a manufacturing fault will be repaired free of charge.

Improper use, incorrect installation, or failure to follow instructions voids the warranty.

Ahla Jaw Trading LLC reserves the right to modify the warranty policy without prior notice.

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10. Privacy Policy

We value your privacy. Ahla Jaw Trading LLC will not sell, rent, or share your personal information with third parties except as required to fulfill your order.

All credit/debit card and personal details will not be stored or shared with unauthorized entities.

Our website policies may be updated periodically. Customers are encouraged to review this section frequently for updates.

Third-party advertisers may collect limited data through cookies for ad personalization. Ahla Jaw Trading LLC does not control or assume responsibility for their data practices.

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11. Cookies

This website uses cookies to enhance your browsing experience. Cookies store small pieces of data (like login or cart information) so you don’t need to re-enter them during your next visit.

Ahla Jaw Trading LLC does not share cookie-related data with third parties, except as necessary to complete transactions.

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12. Trademarks and Intellectual Property

All trademarks, logos, and brand materials displayed on this site are the property of Ahla Jaw Trading LLC.

You may not use, reproduce, or display any of our trademarks without prior written permission. Unauthorized use may result in legal action.

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13. Security Policy

To protect your data, we use Secure Sockets Layer (SSL) encryption during transactions. This ensures that all payment and personal data are securely transmitted.

We never store credit card details on our servers.
Users are encouraged to log out of their accounts when using shared devices.

For any questions about security or privacy, please contact us at info@essancy.ae.

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14. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of the United Arab Emirates.

Any dispute or claim arising out of or related to this website shall be subject to the exclusive jurisdiction of the Courts of Dubai, UAE.

The United Arab Emirates is our country of domicile.

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15. Acceptance

By using essancy.ae, you acknowledge that you have read, understood, and agreed to these Terms and Conditions and all related policies.