Conditions of Use
Essancy® is a distinctive brand of Ahla Jaw trading LLC who owns and operates this website. This document governs your relationship with essancy.ae. By using this website, you accept these disclaimers and polices in full. Ahla Jaw has rights to change these terms and conditions from time to time. Access to and use of this website and the products and services available through this website are subject to the following terms, conditions and policies.
You must not use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website. You must not use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
Website Content
To maintain accurate information on this website, Ahla Jaw Trading LLC and its associates attempt their best. However, Ahla Jaw Trading LLC and its associates do not warrant that product details, images or other content of this website is accurate, reliable, current, complete or error-free.
Product images including color and packaging of the products displayed on our websites are for illustrative purposes only; and Ahla Jaw Trading LLC does not warrant that the images on the website will correspond exactly to the product you will receive. If a product is not as described, you can return it in accordance with our returns policy as posted below. All content, features and technical data are subject to change without notice.
Orders & Purchases
By placing an order you are willing to purchase products displayed on this website for the price as specified with products. All orders are subject to availability and confirmation of the order. Your order must contain your complete billing and shipping details along with name, email address, mobile number etc. You may not cancel an order once it has been submitted even if it is pending for processing. Ahla Jaw Trading LLC has the right to accept or reject your order.
Dispatch and delivery times may vary according to availability and subject to any delays resulting from postal delays or for any other reason for which we will not be responsible. All prices are exclusive of duties, taxes or any other charges imposed by governments or third parties in your country in which you’re importing the goods.
Membership
If you use this website, you are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account or password. You must not use a false email address, impersonate any person or entity, or otherwise mislead Ahla Jaw Trading LLC in any way, shape or form.
If you are under 18, you may use this website under the supervision of a parent or guardian. Ahla Jaw Trading LLC and its associates reserve the right to terminate accounts, remove or edit content, or cancel orders in their sole discretion.
Privacy Policy
Ahla Jaw Trading LLC respects the privacy of its customers and their data. Ahla Jaw Trading LLC will not sell or share any information of its customers to third parties. However, in case of any enquiry, Ahla Jaw Trading LLC may forward some information to third parties for processing purposes.
All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.
Shipping Policy
Deliveries within UAE take on average 2-4 business days to arrive, depending on the shipping method used and availability of products. To increase shipping security, a delivery receipt may be asked from you by the delivery company. If the product has still not been delivered after 10 days from purchase date, the buyer should contact us directly via phone or email along with his/her order tracking number.
Multiple shipments may result in multiple postings to the cardholder’s monthly statement.
Ahla Jaw Trading LLC will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE
Returns Policy
We advise our customers to choose carefully since Ahla Jaw Trading LLC does not accept returns unless products are genuinely faulty by manufacturing defects or have been sent by mistake or with error.
Damaged or broken items due to faulty packaging may be returned along with the faulty packaging. If you have an item you wish to return, you must first contact Ahla Jaw Trading LLC by email or phone for return advice and send this item back within 15 days from shipping date.
Refunds will be done only through the Original Mode of Payment.
Credit Card Payments
We accept payments online using Visa and MasterCard credit/debit card in AED. If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. The cardholder must retain a copy of transaction records and Merchant policies and rules.
Warranty
As long as you are using Ahla Jaw Trading LLC’s fragrances exclusively (and in recommended way), and if you face any problem with Aroma System (scent system) which arises due to any manufacturing defect, we will repair the machine free of charge. Ahla Jaw Trading LLC has the right to change this policy any time without notice.
All scent systems purchased from Ahla Jaw Trading LLC must be installed, placed, used and handled properly as described by our experts and technicians. If there is any issue occurs to scent systems or customers’ property or belongings due to not recommended way of handling, usage or placement of scent systems, Ahla Jaw Trading LLC will not be responsible for any damages.
Cookies Policy
This website use cookies. Cookies are small harmless text files that a website saves on your computer or mobile device when you visit the website. They enable the website to remember and track some information (such as login and shopping cart etc) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
Ahla Jaw Trading LLC respects the privacy of its customers and it will not share their personal information, contact and payment details to third parties unless it is necessary to complete your order or transaction.
Governing law
These conditions shall be governed by and construed in accordance with UAE law. Any dispute or claim arising out of or in connection with this website shallbe governed and construed in accordance with the laws of UAE.
United Arab of Emirates is our country of domicile.
Trademarks and Corporate Identity
Ahla Jaw Trading LLC trademarks are important assets and Ahla Jaw Trading LLC diligently guards against any violation of its trademarks to preserve its reputation and protect its trademarks.
You must not use Ahla Jaw Trading LLC trademarks in any way, shape or form for any products or services that is not part of Ahla Jaw Trading LLC business or in a manner that is likely to cause confusion or deception. You must not use Ahla Jaw Trading LLC corporate logo and trademarks in any manner without written permission from Ahla Jaw Trading LLC.
You must not use Ahla Jaw Trading LLC trademarks, logo or name in a manner that is likely to dilute, defame, disparage or harm the reputation of Ahla Jaw Trading LLC. Except where otherwise specified, any word or device to which is attached the ™ or ® symbol is a registered trademark.
Security Policy
For the security of customer information, we use Secure Sockets Layer (SSL) to process or transmit information including credit card details as they are; which ensures that the information you provide during purchase is encrypted and therefore secured. Please note that Ahla Jaw Trading LLC never stores your credit card details on its servers.
It is important that you protect your personal information, password and access to your computer. If you are using shared computer and you are logged in to Ahla Jaw Trading LLC Online Store, please do not forget to Log Out (Please click on Log Out link located at the top-right section) after using it.
Our polices, disclaimers and conditions of use may change from time to time; we may notify you by email if needed. We advise our customers also to visit our website frequently to check for recent changes.
If you have any concern about security or privacy, you may contact us at [email protected], and we will try to resolve your concern and answer your query as soon as possible.
If you agree and choose to visit essancy.ae, your visit and any dispute related to your use of these websites is subject to this statement of policies and conditions of use, including limitations on damages and jurisdiction of the Courts of Dubai (UAE).